FREQUENTLY ASKED QUESTIONS
TRAVEL pact, LLC. is the official owner of thetravelpact.com.
M-F 09:00am - 05:00 pm PST (excludes U.S. holidays)
DO YOU RESTOCK?
Yes, we do! We restock our best sellers & highest requested items. If the item you want is sold out, please sign up to get notified once it is in stock. This can be found in the product page under the "SOLD OUT" notification.
DO YOU ACCEPT RETURNS?
All items are carefully inspected by our brands with the highest care possible so if you're unsatisfied in any way, please let us know as soon as possible & we'll do our best to remedy the situation. Unfortunately, we do no accept any returns beyond 7 days (including weekends) of delivering the product - NO EXCEPTIONS.
NOTE: Some items on TRAVEL pact, LLC. are handmade &/or hand crafted (unless otherwise stated) so small differences may occur from item to item than that showcased on the product photo(s) displayed. We also work closely with some of our brands to ensure production elements are accurate. If you have any questions, please email us at firstname.lastname@example.org.
DO YOU SELL IN BULK?
For some items, yes we do. Shipping may be delayed, but if you're interested in buying in bulk, please email us directly email@example.com.
DO YOU DO CUSTOM ORDERS?
Unfortunately, we currently do not, but hope in the future we do!
I WANT AN ITEM THAT IS OUT OF STOCK. WHAT CAN I DO?
Many of our products have limited quantities, but not to worry, we often restock our most popular items. Make sure you sign up to get notified once it is in stock. This can be found in the product page under the "SOLD OUT" notification.
HOW DO I BE THE FIRST TO KNOW WHEN YOUR NEW ARRIVALS DROP?
The best way to be the first to know of company and product updates is to sign up to our newsletter located at the bottom of our homepage. In doing so, you will have exclusive updates on the newest products & sales. This can be found on the bottom of our homepage.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept most major credit cards - VISA, MasterCard, Discover, American Express, and Paypal.
AN ERROR IS PREVENTING ME FROM CHECKING OUT. WHAT DO I DO?
- Our payment system is sensitive to minor discrepancies. To prevent this, please review that all your billing info is correct & match exactly what your bank has on file - credit card, billing and shipping addresses.
- Clicking the “Place Order” button only ONCE to avoid multiple charges to your account.
- It is very rare that problems occur during checkout, but if they do, please contact us at firstname.lastname@example.org & we'll guide you through it the best way we know how.
MAY I ADJUST OR CANCEL MY ORDER?
Unfortunately, once an order has been processed &/or shipped, we are unable to make changes to that order. If you just placed an order and want to cancel it, please ensure you contact us directly by emailing email@example.com within the hour of when you placed your order. We will try to do our best, but there is no guarantee esp. during weekends & holidays.
I ENTERED THE WRONG SHIPPING ADDRESS. CAN IT BE FIX IT?
Our processing time is short & we tend to ship orders quickly so please contact us directly by emailing firstname.lastname@example.org asap. Unfortunately, there is no guarantee that we will be able to update the address in time.
ONCE I PLACE MY ORDER, WHAT HAPPENS NEXT?
If your order is successfully received, we will process it within 1-5 business days (excluding holidays) then ship your order through USPS. NOTE: Orders placed on Fridays, weekends, or U.S. holidays will be processed the following business day. In the rare case your order is placed on hold, we may need to review it for security purposes (fraudulent activity). You will be contacted by us through email to provide additional information to ensure your form of payment is valid & true. If a response is not received within 2 business days, we will unfortunately have to cancel your order. To prevent the hold from happening again, a different form of payment is suggested (preferably Paypal).
I NEVER RECEIVED AN ORDER OR SHIPPING CONFIRMATION. HOW DO I CHECK MY ORDER STATUS?
Please note that our system automatically sends our customers an order confirmation once it is placed. Please check your spam folder as this is the most common reason why an order or shipping confirmation has not been received. To ensure you receive all emails from us, we suggest you add email@example.com to your address book. If you placed your order using your TRAVEL pact account, you can also check your order status by signing into it.
WHY IS MY ORDER IS INCOMPLETE?
In the rare case that an item(s) has sold out, we will make sure to contact you within 48 hours. Unfortunately, we will need to cancel that item(s) from your order & the remaining item(s) will still be shipped to you. This will be removed from your order and you will not be charged for the canceled item(s).
PLEASE NOTE: Orders with more than one product may be shipped & delivered in separate packages on different days. Rest assured - a tracking number will be provided for each package.
HOW MUCH IS SHIPPING?
Your shipping cost is calculated when you checkout & depends on the item(s) you purchase.
WHERE DO YOU SHIP TO?
We ship to the U.S. only.
WHERE DO YOU SHIP FROM?
We ship out through various locations in the USA.
DO YOU SHIP WORLDWIDE?
Unfortunately, we do not ship worldwide.
WHAT IS YOUR RETURN POLICY?
We accept returns on most items within 7 days of receiving the item (includes weekends & holidays) - NO EXCEPTIONS - only U.S. returns accepted (excludes custom made items). All item(s) must be brand new & in its original packaging. Unfortunately, we do not accept returns or exchanges on sale items & international shipments.
NOTE: All items are carefully inspected with the highest care possible so if you're unsatisfied in any way, please let us know as soon as possible & we'll do our best to remedy the situation. Some items on TRAVEL pact, LLC. are handmade &/or hand crafted (unless otherwise stated) so small differences may occur from item to item than that showcased on the product photo(s) displayed. We also work closely with some of our brands to ensure production elements are accurate. If you have any questions, please email us at firstname.lastname@example.org.
CAN I EXCHANGE AN ITEM?
We currently do not offer exchanges.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once your return is received at the warehouse, it will be processed within 5 business days. Depending on your financial institution, refunds normally post within 1-5 business days after the date of processing to your original form of payment.